Chewy Tubes

$12.95

Introducing our latest innovation for individuals seeking sensory stimulation - our New Chewy Tubes. Designed exclusively by us, these tubes perfectly complement our Sensory Hoodie. Simply thread them onto the cords and enjoy an ideal chewing solution without worrying about damaging clothing.

Say goodbye to sensory overload and stay focused with our safe and effective alternative. Available in a variety of lolly inspired colours that match our Hoodies perfectly. šŸ¬

These tubes not only serve a practical purpose but also add a stylish touch to your comfy new Hoodie! Look cool and stay regulated - the ultimate sensory solution for chewers everywhere.

* Our Chewy tubes are made from edible grade silicone, are BPA Free & are safe for the dishwasher (top shelf) They are recommended for ages 5+.Ā  Always use with adult supervision. Inspect before each use & discard if you notice any weakness or damage. Keep packaging & components not in use out of reach of children

Ā 

Order Confirmation

You will receive an order confirmation as soon as your order has been placed. You will then receive a separate email with tracking informationĀ once your order has been dispatched which may take up to 3 business days. You can track your order directly with our sipping carrier.

If it has been more than 3 business days and you have not received tracking information, please contact our Customer Service Team by emailingĀ hello@comfortonthespectrum.com.au

Please check your junk mail if you have not received these emails, and ADD us to your safe senders list to ensure you receive all correspondence.

AustraliaĀ 

All orders in Australia over $150 will be shipped FREE of charge. A Flat rate of $9.00( standard) & $13.00 (Express) for all orders under $150, regardless of weight.Ā 

New ZealandĀ 

All orders in New Zealand over $150 will be shipped FREE of charge. A Flat rate of $15.00 postage will applyĀ for all orders under $150, regardless of weight.Ā 

International- IncludingĀ USA & Europe

All International orders areĀ calculated to a Flat Rate based on weight.Ā 

Upto 250g = AUD 25.00

Upt 500g = AUD 30.00

Upto 1kg = AUD 45.00

Upto 2kg = AUD 55.00

Rates will calculate automatically in your currency at checkout.

Comfort on the Spectrum is not responsible for any delays or additional taxes and duties applied at your countryā€™s port of entry.Ā 

LOCAL DELIVERY

We offer FREE local delivery within 15kms of our premises. Please make sure you select this option at checkout. We will endeavour to have your order delivered with 24 hours of purchase.Ā 

Returns & Exchanges Policy

Refunds

We offer a 10-day return policy, which means you have 10 days from receiving your item to request a return and refund.

Comfort on the Spectrum is happy to offer a refund on full-priced items, provided they are returned in their original conditionā€”unworn, unwashed, and with tags attached.

How to Request a Return

  1. Click [here] to initiate your return.
  2. Select the order related to your return and click "Request Return".
  3. Choose the item(s) you want to return and provide a reason.
  4. Click "Request Return" to submit your request.
  5. Our team will review your request and send you a return label along with further instructions.

Processing Your Refund

  • Once your return is received and inspected, we will notify you via email.
  • If approved, your refund will be issued to your original payment method within 2 business days.
  • Return postage costs and a 10% restocking fee will be deducted from your refund (except in cases of faulty products).
  • Refunds for NDIS-funded purchases cannot be deposited directly into a customerā€™s bank account. Instead, we can provide store credit or contact your plan manager for their bank details.

Exchanges

We offer a 10-day exchange policy, allowing you to exchange an item for a different size or style if it is not suitable. Items must be returned unworn and in perfect condition for an exchange to be processed.

How to Request an Exchange

  1. Click [here] to initiate your exchange.
  2. Select the order related to your exchange and click "Request Return".
  3. Choose the item(s) you want to exchange, provide a reason, and specify your preferred replacement in the notes section.
  4. Click "Request Return" to submit your request.
  5. Our team will review your request and send you a return label along with further instructions.

Important Notes:

  • Return postage costs are not covered by Comfort on the Spectrum. An invoice will be issued, and the exchange will proceed once payment is received.
  • Exchanges are processed within 2 business days from the date we receive your returned item.
  • We do not accept returns or exchanges on:
    • International orders
    • Sale items
    • Gift cards

Faulty Items

At Comfort on the Spectrum, we take pride in the quality of our products. However, if you receive an item that is faulty, damaged, or incorrect, please contact us at hello@comfortonthespectrum.com.au as soon as possible.

What Happens Next?

  • We will assess the item and, if a manufacturing fault is confirmed, we will offer a replacement or refund at our discretion.
  • Personal wear and tear is not considered a manufacturing fault.
  • We will cover return postage costs for faulty or incorrect items.

For any further questions, feel free to reach outā€”weā€™re here to help!

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