Order Confirmation
You will receive an order confirmation as soon as your order has been placed. You will then receive a separate email with tracking information once your order has been dispatched which may take up to 3 business days. You can track your order directly with our sipping carrier.
If it has been more than 3 business days and you have not received tracking information, please contact our Customer Service Team by emailing hello@comfortonthespectrum.com.au
Please check your junk mail if you have not received these emails, and ADD us to your safe senders list to ensure you receive all correspondence.
Australia
All orders in Australia over $150 will be shipped FREE of charge. A Flat rate of $9.00( standard) & $13.00 (Express) for all orders under $150, regardless of weight.
New Zealand
All orders in New Zealand over $150 will be shipped FREE of charge. A Flat rate of $15.00 postage will apply for all orders under $150, regardless of weight.
International- Including USA & Europe
All International orders are calculated to a Flat Rate based on weight.
Upto 250g = AUD 25.00
Upt 500g = AUD 30.00
Upto 1kg = AUD 45.00
Upto 2kg = AUD 55.00
Rates will calculate automatically in your currency at checkout.
Comfort on the Spectrum is not responsible for any delays or additional taxes and duties applied at your country’s port of entry.
LOCAL DELIVERY
We offer FREE local delivery within 15kms of our premises. Please make sure you select this option at checkout. We will endeavour to have your order delivered with 24 hours of purchase.