Soothe Step Sensory Socks - Kids

Order Confirmation

You will receive an order confirmation as soon as your order has been placed. You will then receive a separate email with tracking information once your order has been dispatched which may take up to 3 business days. You can track your order directly with our sipping carrier.

If it has been more than 3 business days and you have not received tracking information, please contact our Customer Service Team by emailing hello@comfortonthespectrum.com.au

Please check your junk mail if you have not received these emails, and ADD us to your safe senders list to ensure you receive all correspondence.

Australia 

All orders in Australia over $150 will be shipped FREE of charge. A Flat rate of $9.00( standard) & $13.00 (Express) for all orders under $150, regardless of weight. 

New Zealand 

All orders in New Zealand over $150 will be shipped FREE of charge. A Flat rate of $15.00 postage will apply for all orders under $150, regardless of weight. 

International- Including USA & Europe

All International orders are calculated to a Flat Rate based on weight. 

Upto 250g = AUD 25.00

Upt 500g = AUD 30.00

Upto 1kg = AUD 45.00

Upto 2kg = AUD 55.00

Rates will calculate automatically in your currency at checkout.

Comfort on the Spectrum is not responsible for any delays or additional taxes and duties applied at your country’s port of entry. 

LOCAL DELIVERY

We offer FREE local delivery within 15kms of our premises. Please make sure you select this option at checkout. We will endeavour to have your order delivered with 24 hours of purchase. 

REFUNDS

We have a 10 day return policy, which means you have 10 days after receiving your item to request a return & refund. 

Comfort on the Spectrum is happy to offer a refund on full priced items, providing they are returned in perfect condition & are in the same condition they were sent.

Once your return is received and inspected, we will send you an email to notify you that we have received the item/s & if your refund has been approved. Once approved, a credit will be applied to your original method of payment. 

Please allow 5 business days for a refund to be processed from the date that the returned item is received. A 10% restocking fee will be deducted from the refund.

* Return postage costs are incurred by the purchaser and are non-refundable, except in the instance that a product is deemed to be faulty.

* There will be NO Refunds for items purchased with NDIS funding. 

EXCHANGES

Please return to: 

Comfort on the Spectrum,

13 Pugh Crt

Sunbury, Victoria, 3429

Note - Unfortunately, we cannot accept returns on international orders, sale items or gift cards.

FAULTY GARMENTS